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TechnicalSupport - Merchant Services
Reliance Star PaymentServices, located in Great Neck, NY, is hiring a tech-savvy, highly motivatedtechnical support specialist to join our growing team! This critical positionrequires someone who can assistcustomers with technical questions on use and implementation of credit cardterminals and POS systems in a timely and professionalmanner.
Bilingual andMultilingual candidates are strongly encouraged to apply. Weoffer merchant services support and training in English, Korean, Vietnamese andChinese (Mandarin, Cantonese, Fuzhounese.)
Our Technical Support Specialist will: provide customers with courteouscustomer service / technical support, in person or over the phone; retainpresent customers and develop new business by extending professional andefficient service; and suggest additional services and products to servecustomers' needs.
More specifically:
- Assist customers with questions on credit card terminal installation, training, usage, and implementation.
- Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
- Answer questions and provide appropriate technical and/or product-related information.
Additionally, our Technical Support Specialist will be on "standby" after hours andweekends for escalated and/ or urgent technical support calls and must be ableto maintain flexibility to take care of urgent equipment or POS issues afterhours, weekends and public holidays by returning to the office or visitinglocal merchant locations.
Requirements:
- Three to five years related merchant services technical support experience.
- Excellent verbal and written communication skills. Bilingual skills a plus.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Valid Driver's License and reliable car.
Ready to join anOperations Team who prides itself on superior customer service and a commitmentto excellence?
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发表于 2016-7-20 08:09:01
