Technical Support Assistant

鼎好支付

Summary

TechnicalSupport Assistant is the contact for new and existing merchants who havetechnical issues. Provide frontline customer support, includinghardware/software troubleshooting and diagnosis. Multitask merchant requests and product issueswith a sense of urgency. Communicatetechnical concepts in layman’s terms. Establish and maintain relationships with merchants. Work withsales team, responsible for presenting quotes of IT hardware, software, andservice solutions to current/potential customers. Ensure merchant processing isreliable and secure.

Job Description

·      Knowledge of credit cardprocessing operations, technology, and equipment

·      Proficient knowledge ofinstallations, which includes pre-installation assessments and training of ourcustomers regarding the use of company products and services

·      Ability to communicate withcustomers, employees, and vendors in a professional and courteous manner

·      Answering all inbound callssupport new and existing customers with processing issues

·      Responsible for technicalsupport for merchants remotely/onsite

·      Consults with sales to assessneeds and present solutions

·      Ability to organize andprioritize multiple work assignments

·      Performs all other relatedduties as assigned

·      Assist in basic IT supportwithin the office

Qualification

·      6 months call centerexperience, technical software/product support experience required orequivalent combination of technical education and support experience

·      Knowledge of POS (point ofsale) industry hardware, software, and procurement

·      Related experience in thecomputer technical support field, onsite technician experience a plus

·      Proficient of MicrosoftOffice, word, excel & outlook required

·      Proven ability to work in afast paced and dynamic environment

·      Must be able to adapt and learn new skills in a fast-pacedindustry

·      Excellent communication bothoral and written

·      Self-motivated, team player,detail oriented, and well organized

·      Passion of technology anddesire to solve problem

·      Learn and utilize software programsquickly and efficiently

·      Superior problem solving andtroubleshooting skills

·      Bilingual is a plus: Mandarin& English

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